The hospital cafeteria is located on the first floor on the north side of the building and is available to all visitors Monday through Friday during the following times:Beverages only all dayLunch: 11 a.m. to 1 p.m.Vending machines may also be found in the area near the elevators.
Visitor parking is provided in designated areas of the hospital lot. Spaces for handicapped parking also are available. While we strive to keep all areas of the hospital secure, we are not responsible for vehicle damage, fire or theft while parked in the hospital lot.Our security staff is on duty around the clock. After 9 p.m., all doors are locked; please use the doorbell located at the front for admission after hours. The security staff will provide escorts to and from cars as needed.
Family members may meet with clinical staff at bi-weekly patient conferences, arranged to discuss a loved one's current condition and progress and to answer questions.Conference time may be scheduled by calling Case Management at (817) 346-0094, ext. 1537.
When your doctor determines you no longer need the specialized services of our hospital but still require medical care, he or she may discharge you to a skilled nursing facility, or to home care. Our discharge planner will help arrange for the services you may need after leaving the hospital.Medicare and supplemental insurance policies have limited coverage for skilled nursing care and home healthcare. Check your policies to be certain what services will be covered.
All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital's billing procedures and charges. If there is a question about your coverage, a member of the Business Office will contact you or a family member.IF YOU HAVE HEALTH INSURANCE, we will need a copy of your identification card. We may also need the insurance forms, which are supplied by your employer or the insurance company. You will be asked to assign benefits from the insurance company directly to the hospital. If you have a Private Insurance Policy, we respectfully request a copy for our records.IF YOU ARE A MEMBER OF AN HMO OR PPO, your plan may have special requirements, such as a second opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure that the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your health care plan and their services may not be covered.IF YOU ARE COVERED BY MEDICARE OR MEDICAID, we will need a copy of your Medicare card to verify eligibility and process your claim. You should be aware that Medicare specifically excludes payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments are also the responsibility of the patient. We will need a copy of your Medicaid card. Medicaid also has certain limitations on a number of services and items.IF YOU HAVE NO INSURANCE, a representative from the Business Office will discuss financial arrangements with you.The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You have the final responsibility for payment of your bill. Charges will fall into two categories: a basic daily rate (including room, meals, nursing care, housekeeping, telephone and television) and charges for special services (physician-ordered items, certain tests and treatments). Some of these services are performed by physicians you may not see in person, such as pathologists or radiologists, and they submit separate bills. If you have questions about these bills, please call the number on the statement.
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